Wonderful experience, great customer service, had a blast! My wife got this for me for my birthday. Had a nice, simple breakfast at the launch (granola, yogurt, fresh fruit, fresh-brewed coffee and tea). Four different companies launched at that site that morning, but we clearly had the best-looking balloon of them all. The entire crew is very friendly, professional and fun, and the pilot in particular (Colin) was awesome. We went at least 3500 feet up (I think we hit 3700). As luck had it, very little wind that day, but that's hardly the fault of the company. We did make some distance despite that, amazing views of the mountains, of Boulder, saw downtown Denver and even Pike's Peak (!) in the distance! Took may great pictures and a few digital movies. Three other couples went up with me, we all had plenty of room. After landing and returning to launch site, we enjoyed a celebratory toast with mimosas. I highly recommend this company!
Kevin is great. Had some trouble getting off the ground, but things happen. Once we were up, the flight was great and longer than advertised. Keep in mind that you are sharing the basket with people not in your group, so expect that. Also even in the early morning (in July) it was really warm. We were glad we forgot our coats! We were definitely happy we went with the "little guy" rather than the big company in the area. This flight made me want a hot air balloon of my own!