I had a simple ticket to dispute. I followed instructions given to me over the phone. The receptionist who originally helped me acted put out when I had another question regarding the process.
I realize you work with all walks of life, and all should be treated with decent respect and spoke to with tact. I'm incredibly disappointed with the city I pay taxes to if this is how they treat their citizens.
I would argue a simple change in tone would go a long way with how you're received and approached. A discussion needs to be had with your team.
Customer service is customer service, no matter who you're serving.
All USA
I had a simple ticket to dispute. I followed instructions given to me over the phone. The receptionist who originally helped me acted put out when I had another question regarding the process. I realize you work with all walks of life, and all should be treated with decent respect and spoke to with tact. I'm incredibly disappointed with the city I pay taxes to if this is how they treat their citizens. I would argue a simple change in tone would go a long way with how you're received and approached. A discussion needs to be had with your team. Customer service is customer service, no matter who you're serving.