I'm changing my review from 1 star to 5 because the manager Mario responded to my 1st review & contacted me & apologized & installed new Hotronic boot warmers to replace the broken one. I am a very happy customer now & will definitely shop there again!!!At Epic Mountain Gear i bought & had them install a set of Hotronic Ski Boot Warmers for &265.00. 3 weeks & only 3 skiing sessions later the rubber seal of one warmer began splitting apart for no reason so the heat cuts off. When I brought the boots in to show them one employee said “Yeah that’s always the 1st part to go.” & another said “Hopefully Hotronic will honor their warranty.” No help what so ever from Epic.
I'm changing my review from 1 star to 5 because the manager Mario responded to my 1st review & contacted me & apologized & installed new Hotronic boot warmers to replace the broken one. I am a very happy customer now & will definitely shop there again!!!At Epic Mountain Gear i bought & had them install a set of Hotronic Ski Boot Warmers for &265.00. 3 weeks & only 3 skiing sessions later the rubber seal of one warmer began splitting apart for no reason so the heat cuts off. When I brought the boots in to show them one employee said “Yeah that’s always the 1st part to go.” & another said “Hopefully Hotronic will honor their warranty.” No help what so ever from Epic.