My 11 months old has been going there for water safety skills for more than a month now. We love that the location is convenient within biking/walking distance. Staff are friendly and attentive to your needs, swim instructor my baby has is friendly and nice. I'm giving a 3* because of the rescheduling policy. Called in to cx and tried to reschedule a lesson for the first time, and was told that I could not rescheduled until after the scheduled lesson took place, even 1 min after is fine. Even though I was trying to reschedule for a date after the scheduled lesson, but couldn't. For my family, who runs on activities around another kid and husband's working schedule. I'd love to have it on my calendar to plan my week out as far I can, but its not possible with this place. There might be reasons behind this policy, but I'm not a fan.
My 11 months old has been going there for water safety skills for more than a month now. We love that the location is convenient within biking/walking distance. Staff are friendly and attentive to your needs, swim instructor my baby has is friendly and nice. I'm giving a 3* because of the rescheduling policy. Called in to cx and tried to reschedule a lesson for the first time, and was told that I could not rescheduled until after the scheduled lesson took place, even 1 min after is fine. Even though I was trying to reschedule for a date after the scheduled lesson, but couldn't. For my family, who runs on activities around another kid and husband's working schedule. I'd love to have it on my calendar to plan my week out as far I can, but its not possible with this place. There might be reasons behind this policy, but I'm not a fan.