I took my car in for an oil change today, I had great friendly service by a man named Reed. He was kind and courteous with a smile. I got my car back in little under half an hour, this location has always been friendly. Unfortunately, I had service done a little over two months ago, had some fluids changed which meant they needed to remove my skid plates to access these points. The skid plate covering my transfer case was missing two bolts, and one was cross threaded, only one bolt was holding the skid plate on. Today, 6/24/17, I took my car in for an oil change. Like I said, Reed was a nice man to help and seemed like a great person. I picked my car up and having other errands to run, I grabbed the car and carried on, then I thought I would look under the car, I noticed 4 more skid plate bolts were missing! I have a small window that can be opened to access the oil filter to remove and reinstall the filter. Those bolts holding that on were still in place. The ones removed were ones holding on the radiator skid. If that thing falls down it will tear a lot of my undercarriage along with it. Now I have to go find bolts to replace it. All for a simple oil change. I know losing my business won't hurt this location, but I deserve to not have to replace bolts that should never be removed in the first place.
All USA
I took my car in for an oil change today, I had great friendly service by a man named Reed. He was kind and courteous with a smile. I got my car back in little under half an hour, this location has always been friendly. Unfortunately, I had service done a little over two months ago, had some fluids changed which meant they needed to remove my skid plates to access these points. The skid plate covering my transfer case was missing two bolts, and one was cross threaded, only one bolt was holding the skid plate on. Today, 6/24/17, I took my car in for an oil change. Like I said, Reed was a nice man to help and seemed like a great person. I picked my car up and having other errands to run, I grabbed the car and carried on, then I thought I would look under the car, I noticed 4 more skid plate bolts were missing! I have a small window that can be opened to access the oil filter to remove and reinstall the filter. Those bolts holding that on were still in place. The ones removed were ones holding on the radiator skid. If that thing falls down it will tear a lot of my undercarriage along with it. Now I have to go find bolts to replace it. All for a simple oil change. I know losing my business won't hurt this location, but I deserve to not have to replace bolts that should never be removed in the first place.