OrthoPets Veterinary Orthotics and Prosthetics Center

though we have just started with the process I find Orthopets to be unresponsive and borderline rude. My Vet says they are pleasant to her, too bad it is me who paid the bill and is dealing with a lame dog. After 4 surgeries we decided to put our dear Honey in a brace as she was unable to support herself on her front left paw. From the very get they have been very resistant to any thing I have asked of them . My dog now is wearing her brace and hopping on 3 legs so she doesn't have to put the brace on the ground. It is rubbing and causing her to bleed. I paid the price for their sleeve but they sent the wrong size. They won't replace it until I jump through hoops for them. I left a message today for the owner, and was informed that she is rarely in the office and will get back to me pretty much when she feels like it. I find it incredible that a company operating on the premise of helping pets is so blind to the actual needs of their clients. Orthopets as a group are callous to the parents of these pets, who are dealing daily with the physical troubles of their beloved furry babies. As a business owner myself I am always aware that the service I provide can be found everywhere and strive to make my customer experience positive, I would suggest to anyone needing a these services find someone else to give your business to. You can get these appliances in lots of places, why give your business to someone that really doesn't care.

What a disaster! I would give them a negative 5 if i could. They lied to us on 2 different occasions. After the 1st adjustment our pet couldn't take 2 steps without falling down. The pamphlet was designed impress you with their knowledge, completely useless as far as sharing info on how to put the device on the pet. I did a youtube search to see if i could get a better idea on how to put the device on and came across a mypetsbrace video from a vet in Pennsylvania. He has 3 straps instead of 5 velcro straps that get caught on each other. He explains it in English. And his top strap is elastic to work with the change in muscle size. As far as our interaction with Orthopets, it would have been a much better experience if the owner had just stolen my wallet.