The owner, Chase, claimed that he legally could not let me drive my car away from his shop when I declined to have his shop replace the tie-rod ends on my car. I did some quick research, confirmed with Aurora PD and Arapahoe Co. Sheriff, and confronted him on the fact that there is no Colorado law that allows a repair shop to keep a vehicle because the shop owner feels the car is unsafe to drive, but he refused to back down - even going so far as to threaten to call his lawyer and an Aurora PD detective on me. I couldn't believe how he was acting, especially since his shop has so many good reviews, but maybe he was just having a bad day. Either way, this all started with him performing a diagnostic on my air conditioning where he found a few other problems I had not asked him to look at, so I have to give him credit for going above and beyond the work order. I would not direct any of my friends to this shop because of this experience.
All USA
The owner, Chase, claimed that he legally could not let me drive my car away from his shop when I declined to have his shop replace the tie-rod ends on my car. I did some quick research, confirmed with Aurora PD and Arapahoe Co. Sheriff, and confronted him on the fact that there is no Colorado law that allows a repair shop to keep a vehicle because the shop owner feels the car is unsafe to drive, but he refused to back down - even going so far as to threaten to call his lawyer and an Aurora PD detective on me. I couldn't believe how he was acting, especially since his shop has so many good reviews, but maybe he was just having a bad day. Either way, this all started with him performing a diagnostic on my air conditioning where he found a few other problems I had not asked him to look at, so I have to give him credit for going above and beyond the work order. I would not direct any of my friends to this shop because of this experience.